Bilingual Troubleshooting Technician

The Musco Warranty Team has an opening for a Bilingual Troubleshooting Technician at our Oskaloosa office. A successful candidate will be capable of using knowledge of controls and electrical components to assist in conducting root cause analyses to identify and report any product performance issues. If your experience aligns with the qualifications outlined below, we look forward to hearing from you!

Hear why Karen enjoys her role on #TeamMusco.

Bilingual Spanish/English required, to support our Latin America markets

Essential Criteria:

• Strong analytical, technical, and problem-solving skills.
• Advance knowledge of electronic systems and/or communications, with proficiency in three or more of the following areas: cellular, Ethernet, fiber, wireless, and networking.
• Advance knowledge of single-phase and three-phase electrical power as well as DC electrical applications.
• Strong verbal and written communication skills.
• Knowledge of National Electrical Code and Standards a plus.

Roles and Responsibilities:

• Offer frontline telephone support to both internal and external customers, address product inquiries and issues from recreational ballfields to professional venues across all old and new product lines.
• Provide remote assistance to customers in troubleshooting voltage-related issues, spanning from 24Vac to 480Vac and 5Vdc-1000Vdc.
• Resolve communication-related concerns efficiently over the phone with external customers, encompassing Power-line communication, RS-485, wireless fiber, cellular, and Ethernet.
• Collaborate closely with various departments including Engineering, Project Management, Field Technicians, Research and Development, Sales, and internal services team to uphold exceptional standards of customer service with minimal supervision.
• Conduct thorough root cause analyses to identify and report product performance issues to management and the Research and Development team.

Who is Musco:

Musco, a privately held company since 1976, is the global leader in sports and large-area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide.

Team Culture and Partnerships:

At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time.

As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more about our partnerships.

At Musco, we make it happen and want you to be a part of it.

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