PT Control-Link Operator

The Musco Services Team has an opening for a PT Control-Link Operator at our Oskaloosa office. This position will focus on providing Control-Link customer support through the call center. If your experience aligns with the qualifications outlined below, we look forward to hearing from you!

Essential Criteria:

• High school diploma or completed GED
• At least one year of previous work experience in customer service is preferred
• Computer skills – Microsoft Excel, Microsoft Word and email experience required
• Strong technical aptitude
• Strong telephone communications skills
• Ability to work alone, independently with little or no supervision
• Analytical – proven problem solving skills
• Basic knowledge of Scoreboard and Musco products and services a plus
• Self motivated, dependable and detail oriented
• Dedicated to providing excellent customer service
• Good team player

Roles and Responsibilities:

• Provide inbound customer support by phone
• Enter new lighting schedules
• Troubleshoot Control-Link customer problems
• Log inbound calls for reporting and billing purposes
• Provide daytime support to Control-Link staff
• Assist with monitoring and tracking existing control units
• Train and educate new customers in the use of Control-Link
• Provide customer feedback to internal Control-Link team to assist in development of processes and procedures
• Other duties as assigned

Schedule: Monday-Wednesday 4pm-9pm and Saturday-Sunday 9am-2pm

Who is Musco:

Musco, a privately held company since 1976, is the global leader in sports and large-area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide.

Team Culture and Partnerships:

At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time. We have a generous benefit package created with the Team in mind. It includes varying health insurance plans, vision and dental insurance, PTO, 401k, profit sharing, and more!

As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more about our partnerships.

At Musco, we make it happen and want you to be a part of it.

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