Control-Link Central Operator

The Musco Control-Link Team has an opening for a Control-Link Central Operator at our Oskaloosa office. This position will provide Control-Link customer support through the call center. If your experience aligns with the qualifications outlined below, we look forward to hearing from you!

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Schedule: Saturday-Wednesday 4:00pm-12:00am, Thursday & Friday off - 40 hours/week

Essential Criteria:

• At least one year of previous work experience in customer service is preferred
• Computer skills – Microsoft Excel, Microsoft Word and email experience required
• High school diploma or completed GED
• Strong technical aptitude
• Strong telephone communications skills
• Ability to work alone, independently with little or no supervision
• Analytical – proven problem solving skills
• Basic knowledge of Scoreboard and Musco products and services a plus
• Self-motivated, dependable and detail oriented
• Dedicated to providing excellent customer service
• Good team player

Roles and Responsibilities:

• Provide inbound customer support by phone
• Enter new lighting schedules
• Troubleshoot Control-Link customer problems
• Log inbound calls for reporting and billing purposes
• Provide daytime support to Control-Link staff
• Assist with monitoring and tracking existing control units
• Train and educate new customers in the use of Control-Link
• Provide customer feedback to internal Control-Link team to assist in development of processes and procedures

Who is Musco:

For more than 50 years, Musco has specialized in sports and large-area lighting and technology, providing innovative solutions for projects in more than 135 countries. Headquartered in Oskaloosa, Iowa, Musco has more than 2,100 team members worldwide. Musco was named an Iowa Top Workplace by The Des Moines Register (2023–2025) and a USA TODAY Top Workplace (2025–2026). Learn more at www.musco.com.

Team Culture and Partnerships:

At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time. We have a generous benefit package created with the Team in mind. It includes varying health insurance plans, vision and dental insurance, PTO, 401k, profit sharing, and more!

As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more about our partnerships.

At Musco, we make it happen and want you to be a part of it.

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